Terms & Conditions

1. Who can hold an account

• Accounts are for parents, guardians, or adults booking sessions for themselves.
• You must be the parent or legal guardian of any child you add as a dependant, or otherwise authorised to make bookings and share information about them on our behalf.
• You're responsible for keeping your login details secure and for activity on your account.

2. Bookings and payments

• Prices shown at the time of booking are the prices that apply, including any early-bird rate.
• Card payments are processed securely by Stripe. We never see or store your full card details.
• Where offered, childcare voucher payments reserve your booking on a pending basis until we confirm we've received the payment on our provider account. Bookings not paid within the stated window may be released to other families.
• A place is only confirmed once payment is received or your booking status shows as booked.

3. Cancellations and refunds

Cancellation and refund terms may vary by session, camp, or subscription and will be made clear at the time of booking or in separate written communication. Where a session is cancelled by us, we'll offer a refund, credit, or alternative session.

4. Health, medical information and emergency contacts

When you add a child's profile you're asked to provide medical notes (or confirm there's nothing to report) and at least one emergency contact. Please keep this information accurate and up to date - we rely on it to look after your child properly, including in an emergency.

5. Photos and media

We may take photos or video during sessions for promotional use (for example on our website or social media) unless you withdraw consent for a specific child in their profile. You can change this at any time.

6. Conduct

We expect all participants, parents, and guardians to treat coaches, staff, and other families with respect. We may refuse or cancel a booking where this isn't the case.

7. Communications

We'll send booking confirmations and essential service updates by email. You may also receive news and broadcast messages by email or push notification (if enabled on your device) - see our Privacy Policy for details on how we use your information.

8. Liability

We take reasonable care in running our sessions and camps, but participation carries an inherent level of risk, as with any physical activity. Nothing in these terms limits liability for death or personal injury caused by our negligence, or any other liability that can't be limited or excluded under English law.

9. Changes to these terms

We may update these terms from time to time, for example as the Service changes. We'll update the "last updated" date above when we do. Continuing to use the Service after a change means you accept the updated terms.

10. Contact

Questions about these terms can be sent to camps@captiv8life.com.